Returns and Refunds

We hope that you will be happy with your purchase from Mallula, but if in the event that you wish to return the item, please contact us in the first instance and let us know within 14 days.

All items must be accompanied with the original receipt, original packaging, unopened, unused and in a resaleable condition.  We will not accept returns that have been used or in an unacceptable condition.

We are not held responsible for the return postage or any costs associated with this. Please request a proof of posting in the event that we do not receive the parcel from you.

If a product has been delivered to you in a damaged or faulty state, we would ask you to contact us in the first instance within 2 working days.

Our Returns Policy is for goods purchased from our website or over the telephone only. If you have purchased your products via a retail outlet, you will need to arrange your return or exchange the item to them directly.