The following information details the Terms and Conditions of Mallula Limited. We reserve the right to change and update these Terms and Conditions at any time.
Mallula Limited will not pass your details on to any third party. We are committed to respecting the privacy rights of all customers to our website and will treat all your information confidentially.
Mallula Limited will require some personal information about you when you place your order. The data collected will include your name, address, telephone number and email address. We will use this information to process your orders, delivery instructions, returns and enquiries.
Mallula Limited will take all reasonable precautions to keep the details of your order and payment secure but unless Mallula Limited is negligent, we will not be liable for unauthorised access to information supplied by you.Description and price of the goods:
The description and price of the goods you order will be as shown on our website at the time you place your order.
The goods are subject to availability. If the goods you have ordered are not available in stock, we will inform you as soon as possible.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods.
Mallula Limited warrants that the goods will at the time of delivery correspond to the description given by us.
Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment will be taken once an order has been confirmed.
There will be no delivery until cleared funds are received.
The goods you order will be delivered to the address you give when you place your order.
Orders placed before 2.00 pm (Royal Mail) on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under Mallula Limited’s control, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Mallula Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received in good condition.
You shall report any damage or shortage to us by contacting us within 2 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to Mallula Limited’s satisfaction that such damage occurred in transit, we will refund or replace such goods free of charge to you.
The goods are at your risk from the time of delivery. Please read carefully details of Candle Safety on this website.
Ownership of the goods shall not pass to you until Mallula Limited has received in full all sums due to it in respect of the goods.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Product images are for illustrative purposes only.
Mallula Limited will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond our control. These events include acts of God, civil commotion, riots, flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by Mallula Limited.
Unit 3a, The Grip Industrial Estate
Cambridgeshire CB21 4XN